Sometimes our guests, either before or during their stay in our Prague apartments, don’t know what range of services we provide. Sometimes a guest is surprised that he is personally welcomed right at the apartment.
But also sometimes a guest is surprised/disappointed, that there is no housemaid in the apartment or even no one to “come right now” or a daily cleaning in the apartment, liftboy, porter, personal taxi driver etc..
To make things clear, please check the list of services what we do provide and what we don’t. Please read it carefully before you make the booking. If you find out you wouldn’t be cared as in the hotel, you are right. Frankly, we provide our self catering apartments in Prague to people who are looking for more independence, privacy and “local home feeling” than to people looking for a five stars hotel services.
Anyway we are here for you during your whole stay and we will be more than happy to make your stay as easy and comfortable as possible.
What services we provide:
Airport / apartment pickup service – we offer a pickup service from/to Prague airport for 600 CZK/one way for up to 4 persons (approx. 24 EUR according to the actual exchange rate). Also we can arrange a minivan for 5 to 8 people (750 CZK/one way). If interested, please send us your flight details (arrival time, flight number, name of airlines). The driver will be waiting in arrival hall with a sign with your name.
Personal greeting at the apartment – there is always someone from our staff waiting on you right in the apartment. For this reason we will always contact you before your arrival in regards of your arrival time.
Customer care team – there will be always a person who will meet you, and the team who you can call or write your requests and questions.
All day long help line – maybe you forget how to turn on the washing machine or a heating or the fuses are off. Please don’t panic, the situation is never so difficult as it looks like, ad we will always make our best to help you.
Tourist information – we can help you to find a way, a guide, tickets and any other information you need to get around the city.
Extra cleaning of the apartment – when staying more than 4 nights, we will offer you an extra cleaning for free.
Changing of towels – on your previous request we will change your used towels for new ones.
Early check-in – on your previous request, vacancy of the apartment and current possibilities of our staff, we are able to meet you in the apartments even before 3 pm and let you leave your luggage there until the cleaning is done.
Late check-in – we are able to check you in your apartment even during the night. However, we charge “late check-in fee” after 9pm.
User manual at each apartment – the same as welcome book, this is exactly for all technical equipment.
What services we do not provide:
Personal taxi driver
Reception services in buildings where is no reception
Hostess and escort service